Here to help

How can we help?

A little guidance to keep your training moving.

Contact ToTrain

info@totrain.app

Tell us your app version, device and what happened.

Please never send passwords or health records.

You do not need to sign in to contact us.

Workout awaiting save

Keep your workout open, check your connection and try saving again. If the problem continues, tell us the approximate time and the message shown on screen so we can investigate.

Trouble signing in

Use the same sign-in method you used to create your account. For an email and password account, use the password reset option on the sign-in screen. Contact us if you still cannot get in.

Connecting Apple Health

You choose which data to share with ToTrain in Apple Health. Check ToTrain’s access in the Health app if information is missing. You can keep logging workouts manually without sharing Health data.

Managing a subscription

If you subscribed through Apple, manage or cancel your subscription in Settings on your iPhone: tap your name, then Subscriptions. For a subscription purchased on the ToTrain website, contact us for help. Deleting an app does not cancel a subscription.

For information about your data and rights, read our Privacy Policy and Terms of Service.